Last updated: 7th April, 2025
This Privacy Policy explains how Vester Energy Limited (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you interact with our website and services, including when we act as a data processor on behalf of Fidelity Energy Ltd. This Privacy Policy is intended to comply with the UK GDPR and the Data Protection Act 2018.
1. Who We Are
We are Vester Energy Limited, a company registered in England and Wales (Company Number: 15022503) with a registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. For data processing related to energy brokerage services, we may act as a Data Processor on behalf of Fidelity Energy Ltd, who is the Data Controller.
2. How We Collect Personal Data
We collect data:
- Directly from you when you complete web forms, communicate with us, or provide information to access our services.
- Automatically through your use of our website (usage data, cookies).
- Through our business partnerships (e.g., referrals shared with Fidelity Energy).
3. Types of Personal Data We Process
Depending on your interactions with us, we may collect:
- Name, business email, phone number, job title
- Usage data (e.g., IP address, browser type, session duration)
- Consent records
- Communications data
We use both Session and Persistent Cookies for the purposes set out below:
4. Why We Process Your Personal Data
We use your personal data:
- To provide and manage our services
- To refer leads to Fidelity Energy Ltd and facilitate brokerage services
- To maintain records required for compliance
- To send you service-related and marketing communications (where consented).
When acting on behalf of Fidelity Energy Ltd, we process your data only for purposes instructed by them, including:
- Enabling Fidelity to quote for and arrange energy supply contracts
- Administering and monitoring performance of those contracts
5. Legal Basis for Processing
We process personal data:
- To fulfil our contractual obligations
- With your consent (e.g., for marketing)
- To comply with legal requirements
- Under Fidelity’s lawful instructions where we act as Data Processor
We may share Your personal information in the following situations:
- To fulfil our contractual obligations
- With your consent (e.g., for marketing)
- To comply with legal requirements
- Under Fidelity’s lawful instructions where we act as Data Processor
6. Data Sharing and Disclosure
We may share your data with:
- Fidelity Energy Ltd, to enable delivery of energy brokerage services
- Our service providers (e.g., IT, CRM platforms, analytics tools)
- Legal or regulatory authorities if required
- Other parties with your explicit consent
We will never sell your data.
7. Your Data Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request erasure (subject to legal obligations)
- Object to or restrict processing
- Withdraw consent at any time (where applicable)
To exercise these rights, contact us at: [email protected]
8. Data Retention
- As long as necessary for the purposes stated
- For up to 30 days after the end of a contractual relationship with Fidelity Energy (where we acted as Data Processor)
- Longer where legally required (e.g., for tax or compliance)
9. International Data Transfers
Your data may be stored or processed outside the UK/EEA. Where we or our processors do so, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).
10. Security
We implement technical and organisational safeguards to protect your data, including access controls, encryption, and staff training. However, no system is 100% secure.
11. Third-Party Links
Our site may link to third-party websites. This Privacy Policy does not apply to their data practices.
12. Children’s Privacy
We do not knowingly collect data from individuals under 13.
Updates to This Policy
We may update this policy periodically. We’ll notify you of changes via our website or email, and include a new “last updated” date.
Contact Us
For privacy queries or to exercise your data rights, contact: Email: [email protected] Address: Vester Energy Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
This Privacy Policy aligns with our obligations under the agreement with Fidelity Energy Ltd, and ensures clarity, transparency, and compliance with UK data protection laws.